特定商取引法に基づく表記

Legal name:
Whiteroom Japan KK

Head Office:
Ph: ‭+81 136 23 2727‬
8-19 Niseko Hirafu 2-jo 1-chome
Kutchan Cho, Abuta-gun Hokkaido 044-0089

Niseko Rental Shop Address:
Ph: ‭+81 136 55 6646‬
7-24 Niseko Hirafu 1-Jo 2-chome, Kutchan-cho
Abuta-gun Hokkaido 044-0080

Furano Rental Shop Address:
Ph: ‭+81 167 56 9483‬
4-67 Kitanominecho
Furano Hokkaido 076-0034

Email address:
guestservices@whiteroomtours.com
rental@whiteroomtours.com

Head of Operations:
Paul Ellis, President

Accepted payment methods:
We accept direct deposits, cash and credit card payments for in person rental bookings. Online rental bookings can pay via credit card only. Stripe is the Payment Platform used for the online payment transaction with Whiteroom rental products. 

Payment period:
Credit card payments will be processed immediately. Full amount of the payment is required to be made at the time of the booking.   

Additional fees:

• Credit Card processing fees of 3% will apply.

Pickup times:
Rental equipment can be picked up from 3pm the day before your hire period (as available).

Product return:
Please return your rental gear before 6.30pm on your final day – additional fees are charged for late returns:

• Return after 6.30pm – ¥5,000 fee
• Return the day after rental period – ¥10,000 fee